Promotion Store LLC. ACCEPTING YOUR LTL FREIGHT SHIPMENT
   
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Contact Information

Promotion Store, LLC Headquarters
880 Airport Road
Suite 111
Ormond Beach, Florida 32174

 
Email:
support@promotionstore.com
 
Toll Free: 800-573-3111
After Hours: 800-361-7686
Outside US: 386-693-4920
FAX: 386-597-0050
   
 

SHIPPING DISCLAIMER

 
Promotion Store LLC. ACCEPTING YOUR LTL FREIGHT SHIPMENT
 

Count, Open & Inspect entire contents BEFORE signing for the shipment! If the boxes look damaged, note damaged items and/or shortages on the delivery receipt. REFUSE any damaged goods. Failure to note damages/shortages at the time of delivery releases Promotion Store LLC. from all liability; therefore, you are responsible for any replacement costs. A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable. Specific notation of damage to the carton and product is required. If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as “Free and Clear.” A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the delivering freight line will not accept responsibility for the damage. That means that we will not be reimbursed for the damaged merchandise and freight charges; therefore, we cannot provide replacements to you free of charge. You will be responsible for any replacement costs.

THERE ARE TWO CATEGORIES OF FREIGHT DAMAGE

NOTATED DAMAGE – Damages are notated when the damage is specifically written on the delivery receipt and/or are refused. Promotion Store LLC, must be notified of the damage and/or refusal as soon as possible so that we may issue you a replacement and file a damage claim with the freight company. If the driver did not remove the goods at the time of delivery, you must retain the product and all of the packaging including the carton and any foam it contained. The freight company may or may not come back to inspect and remove the merchandise.  If they do not remove the product then wait until we authorize you to dispose of it.

CONCEALED DAMAGE – Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement or repair costs will apply on all concealed damages.  It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases Promotion Store LLC, from all liability. If concealed damaged is discovered Promotion Store LLC, must be notified within 24 hours (excluding weekends). We require that all original packaging materials including the carton and any foam contained therein be retained until we advise you it may be discarded.  You are encouraged to take photographs of the outer and inner packaging as well as the damaged product. We will ship a replacement as soon as possible at cost to you. (See additional information on “Concealed Damage” information sheet).

All freight companies allow a specific amount of time for you to inspect your shipment before the driver leaves. The time limits are based on the total weight of your shipment. If the driver refuses to wait, then you must call Promotion Store LLC. immediately and contact your local delivering terminal. The time limitations are listed below for Promotion Store LLC. preferred freight carriers.

FEDEX FREIGHT*  
Shipment Weight Free Time Allotted per Stop
Less than 2,500 lbs. 30 minutes
   
YELLOW FREIGHT**  
Shipment Weight Free Time Allotted per Stop
Less than 1,000 lbs. 15 minutes
1,000 - 2,500 lbs. 30 minutes
   
ROADWAY***  
Shipment Weight Free Time Allotted per Stop
Less than 1,000 lbs. 15 minutes
1,000 - 2,500 lbs. 30 minutes
   

*Obtained from FedEx Freight Rules Tariff FXF 100-C.
** Obtained from Yellow Freight Rules and Conditions.
*** Obtained from Roadway Enhanced Service Options.

Damages that occur in transit are unfortunate. Our policies are in place to expedite the process of sending replacements or repairing as quickly as possible. Please, do not hesitate to call if you have any questions regarding our policy on accepting freight shipments: 1-800-573-3111.

Promotion Store LLC. CONCEALED FREIGHT DAMAGE

Damage that is found after the driver has left and was not notated on the delivery receipt is concealed damage. Replacement costs will apply on all concealed damages. It is your responsibility to inspect the entire shipment before the driver leaves. Failure to do so releases Promotion Store LLC. from all liability. If concealed damaged is discovered Promotion Store LLC. must be notified within 24 hours of delivery (excluding weekends). We require that all original packaging materials including the carton and any foam contained therein be retained until we advise you it may be discarded. You are encouraged to take photographs of the outer and inner packaging as well as the damaged product. We will repair or ship a replacement as soon as possible to you.

The following pictures illustrate what concealed damage looks like. Figure 1 and 2 is of the outside of the carton. Although the damage appears to be minimal on the box, the inner contents of the package are severely damaged (figure 3 and 4). Creases, dents, tears and punctures are all considered damage and should always be notated on the delivery receipt. Every package should be opened and inspected before the driver leaves.

Figure 1 Figure 2
   
Figure 3 Figure 4

If you signed for the carton without notating any damage on the delivery receipt you have signed the goods as “Free and Clear.” A notation of “Subject to Inspection” or “Possible Damage” on the delivery receipt is not acceptable and is viewed the same as if it were signed clear. If damage is not specifically notated on the delivery receipt, the delivering freight line will not accept responsibility for the damage. That means that we will not be reimbursed for the damaged merchandise and freight charges; therefore, we cannot provide replacements to you free of charge. You will be responsible for any replacement costs.

We advise all dealers and end users to carefully read our policies which contain information on what to do if your shipment is damaged and outlines our procedures for resolving the situation. Our policies are directly impacted by freight companies as we have to follow their rules and regulations when submitting a damage claim.

Damages that occur in transit are unfortunate and we do sincerely apologize. Our guidelines are in place to protect everyone involved and help to expedite the process of sending replacements as quickly as possible.

If you have any questions regarding this or other policies, please call 1-800-573-3111 or e-mail Support@PromotionStore.com.

 

Serving Clients Coast to Coast

     
   

 

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CALL NOW TO SPEAK TO YOUR PERSONAL PROMOTIONS CONSULTANT!
OUR FRIENDLY REPRESENTATIVES WILL GLADLY ANSWER
ANY QUESTIONS YOU HAVE ABOUT YOUR PROMOTION.
1-800-573-3111
Copyright © 2012 all rights reserved. All prices and availability subject to change without notice, not responsible for typographical or photo errors.